Refund & Cancellation Policy

1. Who decides

Each event sets its own refund policy, and the organizer decides whether a discretionary refund is granted. The policy that applies to your order is the one shown on the event page at the time you bought — read it before you check out, because it can be stricter than what follows here.

This page sets the baseline we apply as the platform. Where an organizer's policy gives you more than this, theirs applies. Where it gives you less than the law requires, the law applies.

2. If the event is cancelled

If an organizer cancels an event outright, you are entitled to a refund of the ticket price, and of any service and processing fees charged on the order.

We notify ticket holders at the email address on the order as soon as the cancellation is recorded. In most cases refunds are issued automatically and you do not need to ask. If you have not seen a refund within 14 days of the cancellation notice, contact us.

3. If the event is postponed or moved

Your existing ticket normally remains valid for the rescheduled date, and no action is needed to keep it.
If the new date, time, or venue does not work for you, you may request a refund of the ticket price within 14 days of the change being announced, or before the rescheduled event begins, whichever comes first.
A material change to the event — a headline speaker withdrawing, the format switching between in-person and online, a venue change to a different city — is treated the same way as a postponement for this purpose.
Minor changes to the programme, running order, or supporting line-up do not by themselves create a right to a refund.

4. If you change your mind

Tickets to a scheduled event are generally not refundable simply because you can no longer attend. This is standard for live events: the seat was taken off sale for you, and the organizer has committed costs against it.

Many organizers do allow a cancellation window — commonly up to 7 or 14 days before the event — and some charge an administration fee for it. Check the refund policy on the event page, then ask the organizer. Where their policy allows it, we will process the refund for them.

If you bought the wrong ticket type or the wrong quantity, tell us before the event starts. A correction is usually easier than a refund.

5. What is not refunded

No-shows, and tickets presented after entry has closed.
Tickets voided because they were duplicated, resold in breach of the terms, or already scanned in.
Refusal of entry or removal from the venue for unlawful or unsafe behaviour.
Costs you incurred around the event — travel, accommodation, time off, visa fees. These are never recoverable from us, and are your own risk.
Fees expressly marked non-refundable at checkout, unless the event is cancelled or the law says otherwise.
Currency movement between the payment and the refund, and any charge your own bank applies to either.

6. How to request a refund

Open the event page and read the refund policy that applies to it.
Contact the organizer using the details on that page, quoting your order number and the email address on the order. They decide discretionary refunds.
If the organizer does not respond within a reasonable time, if the event was cancelled and no refund has arrived, or if the problem is with the payment itself, write to us at and we will take it up.

Include the order number, the event name, the tickets concerned, and a short reason. Requests made before the event starts are much easier to resolve than requests made after it.

7. How refunds are paid

Refunds go back to the original payment method. We cannot redirect a refund to a different card, account, or person.
We initiate approved refunds within 5 business days of approval. Your bank or card issuer then takes its own time to post it — commonly 5 to 14 business days, occasionally a full billing cycle.
Refunds are made in the currency of the original payment, for the amount originally charged in that currency.
Partial refunds are possible — a single ticket out of several, or the price less an administration fee — and the confirmation email will state exactly what was returned.
If the original payment method has been closed, tell us and we will agree an alternative once we can verify it belongs to you.
Where an order was paid offline and manually confirmed, the refund is arranged directly with the organizer and may take longer.

Once a ticket is refunded it is void, and it will not admit you.

8. Transferring a ticket instead

Where the organizer allows it, changing the name on a ticket is often quicker and more certain than a refund. Ask the organizer to transfer it, or contact us with the order number and the new attendee's name and email. A transferred ticket keeps its original terms, and the new holder inherits them.

Reselling a ticket above face value is not permitted and voids it.

9. Duplicate and failed payments

If you were charged twice for the same order, or charged for an order that never confirmed, we refund the surplus in full — no organizer approval needed, and no fee retained. Send us the order number and the date of the charge and we will trace it.

A pending authorization that never became a payment usually falls off your statement by itself within a few business days.

10. Disputes and chargebacks

Please contact us before raising a chargeback with your bank. Most disputes are a missing email or a misapplied policy, and we can resolve them faster than the card scheme can.

A chargeback raised while a refund is already in progress can delay it, and a chargeback on a ticket that was validly used may be contested with the attendance record. Accounts with repeated fraudulent chargebacks may be suspended.